During the corona-virus pandemic, Traumasoft will continue to prioritize the health & safety of team members ensuring business continuity.

EMS Computer Aided Dispatch (CAD) System

Improve resource utilization and on-time performance with Traumasoft's state-of-the-art grid view EMS Computer Aided Dispatch (CAD) system. Dispatchers can manage scheduled and unscheduled calls with our dynamic, visual, drag and drop grid. The grid allows dispatchers, and other communications center personnel, to visually identify available time slots quickly and easily, and then fill available slots in a single step. Traumasoft CAD automatically analyzes staffing, unit type, vehicle location, transporting status, and anticipated travel time to ensure the best on-time performance with ease of use for dispatchers. Integration with our GPS system allows for real-time ETAs and even automatic calls to facilities to notify of incoming patients. Our easy-to-use solution also means a greatly reduced dispatcher training time and cost, allowing you to focus efforts where it matters most - providing excellent service to your community!

Key Features

  • Easy to use, drag-and-drop grid
  • Reduced dispatcher training time and cost
  • Emergency response reliability
  • Virtual backup dispatch center
  • Send info directly to crews in real time
  • Integrate with hospitals and facilities using Business Development tools
  • Graphically view and dispatch calls as they happen
  • Real-Time MDT
  • Active UHU percentage
  • Shift/Vehicle editing
  • Shift swapping/radio, equipment tracking
  • Vehicle capacity
  • Facility/Patient alerting
  • Closet vehicle identification
  • Dispatch chat
  • Collision detecting to next trip
  • Call Type/LOS hierarchy profiles
  • Auto-dialer about ETA’s to facilities

Related Case Studies


Revenue Boost from 3-4X Increase in Dispatch Capacity

Traumasoft’s user-friendly interface, combined with a more robust system, enabled dispatchers to manage 3 to 4 times more ambulances than previously.

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More Efficient Dispatching

“It’s a whole lot quieter in the dispatch center, even on a crazy busy day with the radios and the phones, because everything’s on the tablets and everything is there.”


Please note:  ***Some features may not be available for all devices, systems or applications. 

Please contact Traumasoft for more information on specific features and specifications***

Streamline Your Entire EMS Operations